Tips and troubleshooting for viewing a live webcast
Use the best network connection possible – wired is better than wireless. You can run a speed test to determine your download speed.
Close all applications except those necessary for the webcast. This frees up the computer for better performance. A possible cause of choppiness or pausing playback is insufficient CPU resources on the broadcaster or the viewer side. If you have an older computer, its graphics card may have a difficult time encoding and decoding live and recorded video. We recommend shutting down all other applications and browser tabs / windows while broadcasting and viewing if you are experiencing playback problems.
If your computer has a Power Plan (Energy-Saving settings), choose high performance.
If you’re using a laptop, avoid running on battery: it can reduce performance.
Common problems and solutions
No video player, there is just a blank space where the player should be:
Stream is frequently re-buffering, looks "choppy," "laggy", "pausing" or "stop and go":
Webcast support e-mail address: firstname.lastname@example.org